01 Agreement
These Terms are between you (an authorized representative of a home care agency, or an individual end user) and Atlas AI, Inc., the company that makes Nora.
By using the service, you agree to these Terms. If you are signing on behalf of an agency, you represent that you have the authority to bind it. If you do not have that authority, do not use the service.
Enterprise customers also sign an Order Form and a Business Associate Agreement. In any conflict, the Order Form prevails over these Terms; the BAA prevails over both as to PHI.
02 Use of the service
You may use Nora to run your home care agency operations as described on our website and in your Order Form. You may not:
- Use the service to violate any law, regulation, or third-party right.
- Reverse engineer, decompile, or attempt to extract the underlying models or source.
- Resell, sublicense, or white-label the service without a separate written agreement.
- Use the service to deliver clinical decisions that exceed the scope it is intended for.
- Send abusive, fraudulent, or otherwise unlawful communications through the service.
03 Accounts
You are responsible for the security of your account credentials and for all activity that occurs under your account. Tell us immediately if you suspect unauthorized access. We may suspend access for a confirmed security incident while we investigate.
04 Your data
You own your data. We process it for the limited purpose of providing the service, as described in our Privacy Policy and, for PHI, our BAA. You may export your data on request, and we will return or destroy it within 30 days of termination.
We do not train shared models on your data. Any model improvements we derive from operating the service across customers use only aggregated, de-identified signal — never PHI, never identifiable communications.
05 AI & the operator
Nora is an autonomous AI operator. It places calls, sends messages, generates invoices, and takes other actions on your behalf, within the scope you configure. You acknowledge that:
- Outputs are probabilistic. Nora is engineered for accuracy, but no AI system is perfect. You should review high-stakes outputs before they reach a regulator or a payer.
- Actions Nora takes count as yours.Communications Nora sends are sent under your agency's name and are your responsibility under applicable laws (TCPA, EVV, state board rules, etc.).
- Nora is not a clinician. The operator does not replace licensed clinical judgment. Care plans, medication regimens, and clinical escalations remain the responsibility of the licensed professionals you employ.
If you ever see Nora do something we did not promise it would, tell us. It is the single most important way the operator gets better.
06 Fees & payment
Fees are specified in your Order Form. Invoices are due net 15 unless otherwise agreed. Late balances accrue interest at the lower of 1.5% per month or the maximum permitted by law. We may suspend service for accounts more than 30 days past due, after written notice.
All fees are exclusive of applicable taxes. Refunds are at our discretion outside the cancellation terms in your Order Form.
07 Term & termination
These Terms run while you have an active account. Either party may terminate for material breach with 30 days' written notice and an opportunity to cure. You may cancel at any time per your Order Form; we may terminate immediately for unlawful or harmful use.
Termination does not relieve fees accrued up to the effective date. The provisions of these Terms that by their nature survive (data, liability, governing law) do so.
08 Warranty disclaimers
The service is provided “as is” and “as available.” Except as expressly warranted in an Order Form, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
09 Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, arising out of these Terms. Each party's aggregate liability is capped at the greater of (a) fees paid in the 12 months preceding the claim or (b) one million U.S. dollars.
The cap does not apply to a party's indemnification obligations, breach of confidentiality, or willful misconduct.
10 Indemnification
We will defend, indemnify, and hold you harmless against third-party claims alleging that Nora, as provided by us, infringes a U.S. patent, copyright, or trademark. You will defend, indemnify, and hold us harmless against claims arising from your unlawful use of the service, your data, or your breach of these Terms.
11 Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in San Francisco, California; each party consents to personal jurisdiction there.
12 Changes
We may update these Terms from time to time. For material changes, we will email you at the address on file and post a notice on this page at least 30 days before the change takes effect. Continued use after the effective date means you accept the update.
13 Contact
Questions about these Terms?